• Cleaning Business Plan

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Cleaning Business Plan

Cleaning business plan helps the entrepreneur to understand, to visualize, to plan and to identify risks even before making any investments in the business. A detailed research is required to prepare a business plan for better evaluation and ensuring that so that all the aspects of the given business is evaluated and appropriate decisions are made. There are two primary market groups in cleaning industry. One is consumer and the other one is commercial. Major types include Residential, Commercial and Specialized cleaning. There is a rapid growth in cleaning industry in recent years and it is expected that the growth will increased exponentially in the future. A report says that there is a potential growth rate of 30% every year. Due to this fast growth, it creates massive job opportunities.

Establishments such as malls, corporate offices, commercial enterprises including Information Technology [IT], hospitality, healthcare, industries and government sectors are preferring to outsource the cleaning jobs. This shows that market is growing in the leading track. It is said in a report that this cleaning industry is escalating in a fast-pace which offers lots of cleaning and house-keeping jobs. Also, it adds that only in India the annual growth is secured at Rs. 2,000 Crore. It is a big advantage that this industry creates large scope for creating jobs that too mainly for unskilled. There are few challenges, that is, from defining the market to offering service, everything is a result of test and fallacy. Lot of research is needed in every facet of the business which leads to good start and shall adapt to the changes in market.

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All organizations are made up of group of capabilities that are coming from People, Processes and Systems. These capabilities are working together in a seamless manner to deliver the requisite capabilities to the customer. The various capabilities that need to be addressed in a cleaning business plan are given below:


A typical cleaning business is headed by a Chief Executive Officer or an Owner. The other important roles are Admin Manager, Front Desk Officer, Sales & Marketing Officer, Cleaner, Driver, Supervisors, Residential Cleaner, Contract Staff etc.


Advertisement methodologies, Appointment mechanism, Pricing, Customer service, Grievance mechanism, Payment system, Facility maintenance, Transportation, supply chain and logistics system, Customer relationship, Cleaning supplies maintenance, Stock maintenance, Upselling, Human Resources management, Parking lot system, Vehicle management system, License management, Vendor management etc.


Owned or leased office space, computers, printers, telephone, reception desk, Equipment trolleys, cleaning equipment, office furniture, cleaning supplies, Sweeping machine, Professional vacuum cleaner, software and applications.

Most of the businesses have professional bodies across the globe and being associated with these organizations tremendously helps in understanding the current trends in business. Some of the professional bodies are listed below for your reference:

Crest Clean
Level 1, 469 Moray Place, Dunedin 9054 New Zealand

The Indian Home & Personal Care Industry Association (IHPCIA)
401, Onyx, 4th floor, 375 S. V. Road, Goregaon (W) Mumbai - 400104, INDIA

ISSA [Advancing Clean. Driving Innovation]
3300 Dundee Road Northbrook, IL 60062

International Association of Professional Cleaning Business Owners
301 N. Harrison Street, Suite 9F-128, Princeton NJ 08540 USA

International Janitorial Cleaning Services Association
IJCSA 260 Peachtree St. NE Suite 2200 Atlanta, GA 30303

International Window Cleaning Association
7918 Jones Branch Dr, Ste 300 McLean, VA 22102

Association of Residential Cleaning Services International
7870 Olentangy River Rd Suite 301, Columbus

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